Refund Policy
Last updated: July 10, 2026
This policy explains how subscription, onboarding, and related service refunds are handled for Qoomuz customers. Any order or service agreement with different terms will control.
1. Subscription Charges
Subscription fees cover access for the applicable billing period. Except where required by law or expressly stated in your order, subscription charges are non-refundable once a billing period has begun.
2. Cancellation
You may request cancellation at any time. Unless your order states otherwise, cancellation takes effect at the end of the current paid billing period and you retain access until then. Canceling does not create a refund or credit for unused time in the current period.
3. Before Activation
If you cancel before account activation and before onboarding or configuration work has begun, you may request a refund of prepaid subscription fees. Approved refunds are returned through the original payment method where possible.
4. Onboarding & Custom Services
Fees for completed onboarding, configuration, data migration, integrations, training, consulting, or other implementation work are non-refundable. If work is canceled before completion, any refund or balance due will be based on the work already performed and committed third-party costs.
5. Billing Errors
If you believe you were charged incorrectly or more than once, contact us within 30 days of the charge. We will investigate and correct confirmed billing errors promptly.
6. Service Issues
If a material service issue prevents use of the platform, contact support so we can investigate and restore service. Where appropriate and required by the applicable agreement or law, we may provide a service credit or refund.
7. Third-Party Fees
Fees paid to third parties, including payment providers, messaging services, or other integrated services, are subject to those providers’ refund policies and are not refundable by us unless we collected the fee in error.
8. How to Request a Refund
Send your request to hello@qoomuz.space with your account name, billing date, amount, and reason. We aim to respond within five business days. Approved refunds may take additional time to appear depending on the payment method.
Contact
Questions or requests can be sent to hello@qoomuz.space.